Refund policy

🌸 GlowTayo Return & Refund Policy

At GlowTayo, we want you to love every product you purchase. If your order arrives damaged or incorrect, we’re here to help.

Returns & Exchanges

• Returns are accepted within 7 days of purchase.
• Products must be unused, unopened, sealed, and in original packaging.
• If the customer requests a return or exchange but the item is not damaged, faulty, or incorrectly sent, the delivery/return shipping charge must be paid by the customer.
• Returns are only accepted for:
  • Wrong item received
  • Damaged item on arrival

Non-Returnable Items

• Opened, used, swatched, or unsealed products
• Items damaged due to customer handling
• Products with allergic reactions (GlowTayo is a reseller; results vary by skin type)

Refunds

• Refunds are issued after inspection of the returned product.
• Refund processing may take 2–3 business days.

How to Request a Return

Contact us within 24 hours of receiving a wrong or damaged item:

📞 WhatsApp: +965 6609 3164
📧 Email: care@glowtayo.com

Please include your order number and photos of the issue for faster support.